Gartner Survey Finds Only 14% of Customer Service Issues Are Fully Resolved in Self-Service
August 20, 2024
August 20, 2024
STAMFORD, Connecticut, Aug. 20 (TNSres) -- Gartner, an information technology research and advisory company, issued the following news release:
* * *
Customers Struggle to Resolve Even Simple Issues Without Turning To Assisted Channels
* * *
Only 14% of customer service and support issues are fully resolved in self-service, according to a survey by Gartner, Inc. Even for issues that customers describe as "very simple", only 36% resolv . . .
* * *
Customers Struggle to Resolve Even Simple Issues Without Turning To Assisted Channels
* * *
Only 14% of customer service and support issues are fully resolved in self-service, according to a survey by Gartner, Inc. Even for issues that customers describe as "very simple", only 36% resolv . . .