NICE Selected by DiDi Global to Deliver Real-Time AI Driven Personalized Interactions
February 28, 2024
February 28, 2024
HOBOKEN, New Jersey, Feb. 28 -- NICE, an enterprise software solutions provider, issued the following news release on Feb. 27, 2024:
NICE (Nasdaq: NICE) today announced that DiDi Global has selected NICE Workforce Management (WFM) and Employee Engagement Manager (EEM) for its cloud-based innovative technology. DiDi is now positioned to forecast, schedule, and manage contact center operations worldwide; improve operational efficiency and employee engagement, and prepare agents to be . . .
NICE (Nasdaq: NICE) today announced that DiDi Global has selected NICE Workforce Management (WFM) and Employee Engagement Manager (EEM) for its cloud-based innovative technology. DiDi is now positioned to forecast, schedule, and manage contact center operations worldwide; improve operational efficiency and employee engagement, and prepare agents to be . . .